Returns & Refunds

Last updated: November 3, 2026

Damaged, defective or wrong item

If your pillow arrives damaged, has a manufacturing defect or isn't what you ordered, email [email protected] within 7 days of delivery with your order email and a photo. We will send a replacement at no cost or refund you in full, whichever you prefer. You don't need to send the item back.

Manufacturing defects that appear later are covered by our 12-month warranty (see our Terms of Sale).

Unopened pillows

If you change your mind, you can return a pillow that is still sealed in its original vacuum packaging within 14 days of delivery:

• Email [email protected] first. We will send you the return address and instructions. Parcels sent without contacting us can't be processed.
• Return shipping is paid by you. We recommend a tracked service.
• Once the pillow arrives and we confirm it is unopened, we refund the full product price.

Used pillows

Pillows are personal bedding. Once a pillow has been unpacked and slept on, it can't be resold, so we can't accept it back unless it is damaged or defective.

Cancelling before it ships

You can cancel free of charge until your order leaves the warehouse. Write to [email protected] and we will refund you in full.

How refunds are paid

Refunds go back to the card or wallet you used, through Stripe. We process them within 3 business days of approval. Your bank may take 5–10 business days to show the money in your account.

Questions

Email [email protected]. We answer within one business day.