Shipping Policy

Last updated: November 3, 2026

Where we ship

We currently ship to addresses in the 50 United States. We do not ship to PO boxes, APO/FPO addresses or outside the US yet.

Tracking

As soon as your order leaves the warehouse we email you the tracking number and a link to follow it. If you have not received it within 4 business days of ordering, check your spam folder and then write to [email protected].

Delivery times

Delivery estimates start when the order is dispatched and do not include weekends or US public holidays. Carriers can occasionally take longer during peak seasons or bad weather.

Wrong address

Please check your address at checkout. If you notice a mistake, email us straight away: we can change it until the order ships. If a parcel is returned because the address was wrong, we will reship it once you confirm the right address.

Late, lost or damaged parcels

• If tracking shows no movement for 7 business days, or your parcel has not arrived 10 business days after dispatch, contact us and we will open a claim with the carrier.
• If tracking says "delivered" but you cannot find it, check with neighbors and your building first, then contact us within 7 days.
• If the parcel arrives damaged, take a photo of the box and the pillow and send it to us within 7 days of delivery.

In any of these cases, once confirmed, we will send a replacement at no cost or refund you in full.

Packaging

Memory foam pillows are compressed and vacuum-packed for shipping. Unpack it, take off the plastic and give it 24–48 hours to recover its full shape. A light smell from new foam is normal and fades in a day or two.